The Art of Tim Burton Deluxe Edition (Second Edition) is now available for purchase. This is a limited edition printing of 1,000 copies - each book is hand signed and includes a new hand signed and numbered lithograph specifically chosen for this limited run. Please note orders usually ship in 3-5 business days - your credit card will be "pre-authorized" at time of order. Due to overwhelming demand a second edition Standard Edition is being produced and will be available later this year. Please register your E-mail address on the product page to be notified when the Standard Edition books are back in stock. Thank You!
Will this book be available in bookstores or online at places like amazon.com?
These books will not be sold in bookstores or on amazon.com - in the US they are available online only here at steelespublishing.com.
ORDER STATUS
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
MY ACCOUNT
How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
PRICING AND BILLING
Do I have to pay sales tax?
Residents of California will be charged a 9.75% sales tax.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
REFUNDS AND EXCHANGES
Does Steeles Publishing offer returns and/or exchanges?
If,
for any reason, you are unhappy with The Art of Tim Burton, you may
return it within 7 days for a full refund. For more information,
please see www.steelespublishing.com/returns.asp
CONTACTING US
What is the best way to contact support?
For fastest response, please contact customer support via e-mail:
general customer service - spcs@steelespublishing.net
issues requiring a return - spra@steelespublishing.net
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