How do I return an item?



Refund/Return Policy:


We accept returns for exchange or refund 7 calendar days after delivery of the product.  Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order


We also accept returns for exchange or refund within 7 calendar days if the item has been damaged in transit.


For fastest response please contact the Refund Authorization Department at spra@steelespublishing.net


In your e-mail, please include your order number, full name, e-mail address, and telephone number, with a brief description for the reason you are requesting a return and/or exchange. 


Returns will only be accepted in original packaging or equivalent.  Definition of equivalent is:
  • -professional packaging (UPS Store or Box & Ship companies)
  • -due to the weight of this book, special attention must be given to the corners to prevent damage


Refunds are contingent upon inspection of item(s) once we receive it.


Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.


Customer is responsible for all shipping costs if seller is not at fault.


Contact Information:
www.steelespublishing.com
8605 Santa Monica Blvd #35815
Los Angeles, CA 90069
Customer Service:  spcs@steelespublishing.net
Refund Authorization:  spra@steelespublishing.net
323-657-1800